Agreement
These terms apply to your use of coastalluxeconcierge.com. By using the website or sending a request through it, you agree to these terms. If you do not agree, please do not use the website.
About us
The website is operated by Coastal Luxe Concierge LLC, an estate management and lifestyle concierge company based in Naples, Florida, serving Naples, Marco Island, Estero, Bonita Springs, Fort Myers and Cape Coral. Contact: hello@coastalluxeconcierge.com, 239-691-5451.
Services and the service agreement
The website describes our services and invites you to request a complimentary consultation. A request sent through the website is not a binding order, and our reply is not a binding offer. Services begin only after both sides sign a separate written Service Agreement, which sets out the scope, the visit schedule, the price and the terms for your home. If the Service Agreement and these terms differ, the Service Agreement applies.
The complimentary consultation, including the walkthrough and the short summary with photos, is free and carries no obligation.
Prices and payment
Package and add-on prices on the website are published ranges, shown in US dollars. The exact price for your home is confirmed in writing after the walkthrough. Under our standard terms, packages are month-to-month, paid in advance on the 1st of each month, and either side can cancel with 30 days written notice. There is no online payment on this website. Prices may change, but a change never applies to a month you have already been invoiced for.
Partner services
Some services, such as repairs, cleaning, pool care, private chefs, transportation and pet care, are carried out by independent local partners. We coordinate and oversee their work and check their license and insurance before we work with them, but each partner is responsible for its own work and may have its own terms. Costs for partner work are approved by you as agreed in your Service Agreement.
Emergencies and timing
Our service hours are 7am to 7pm, seven days a week. Clients can reach the founders 24/7 for emergencies. We act as fast as possible, but we never guarantee an arrival time, because safety, road and bridge access and weather come first. Lead times shown on the website, such as about one week for larger concierge requests, are estimates.
Our visits and photo reports document the visible condition of a home. They are not a licensed home inspection, and we do not give insurance, legal or financial advice.
Private homes only
Coastal Luxe Concierge serves private, non-rental homes only. We do not provide rental management, leasing, tenant placement or guest turnover services.
Use of this website
The content of this website, including text, design, the logo and images, belongs to Coastal Luxe Concierge LLC or its licensors and may not be copied for commercial use without permission. Images of homes are illustrations and do not show client homes. Example reports and profiles are samples with no real client data.
Please do not misuse the website, for example by sending automated or false requests or by trying to interfere with its security.
Links to other websites are provided for convenience. We are not responsible for their content or practices.
Limitation of liability
We work to keep the website accurate and available, but it is provided as it is, without warranties of any kind. To the extent the law allows, Coastal Luxe Concierge LLC is not liable for indirect or consequential losses arising from the use of the website. Our responsibilities for the services themselves are set out in your Service Agreement.
Governing law
These terms are governed by the laws of the State of Florida. Any dispute about the website is handled by the courts of Collier County, Florida, unless the law requires otherwise.
Changes and contact
We may update these terms from time to time. The date at the top shows the latest version. For questions, write to hello@coastalluxeconcierge.com.