Who we are
This website is run by Coastal Luxe Concierge LLC (Coastal Luxe Concierge), an estate management and lifestyle concierge company based in Naples, Florida. In this policy, we, us and our mean Coastal Luxe Concierge LLC. You can reach us at hello@coastalluxeconcierge.com or 239-691-5451.
This policy explains what personal information this website collects, why we collect it, who helps us process it and what choices you have.
What we collect
Information you give us
When you send the consultation form, we receive:
- your name, phone number and email address
- the city of your property and the kind of help you are interested in
- the best time to reach you and any message you choose to write
- your confirmation that you agree to this policy
The form also sends the page you came from and, if you arrived from a printed flyer or another campaign, the campaign name in the link. It never asks for your street address, gate codes or alarm codes. Those details are only collected later, securely, if you decide to work with us.
If you call or email us, we receive the details you share in that conversation.
Information collected automatically
Like most websites, our hosting provider processes basic technical data, such as your IP address, browser type and the pages you request, to deliver the site and keep it secure. If you accept analytics cookies, additional usage data is collected as described in the cookies section below.
How we use it
- to reply to your request and arrange your complimentary consultation
- to prepare a plan and a quote for your home
- to provide the services you agree to, under a separate written service agreement
- to understand which pages and campaigns help homeowners, if you allow analytics
- to keep the website secure and to meet legal obligations
We do not sell your personal information, and we do not use it for automated decisions about you.
Service providers
We use a small number of providers to run this website. Each receives only what it needs.
- Web3Forms receives the details you type into the form and forwards them to our email inbox.
- Cloudflare hosts the website, protects it against abuse and may provide privacy-friendly, cookie-free statistics.
- Google provides Google Tag Manager and related analytics tools, which load only if you accept analytics cookies.
- Our email and phone providers carry the messages and calls you send us.
These providers may process data in the United States and in other countries where they operate.
Cookies and analytics
When you first visit, a short notice asks whether you accept analytics cookies. Until you choose Accept, no analytics or marketing tag is loaded and no such cookie is placed. Your choice itself is saved in your browser’s local storage, not in a cookie.
If you accept, we load Google Tag Manager (container GTM-M65SLF3N), which may place cookies used to measure visits, for example how many people view a page or send the form. If you decline, these tools never load.
You can change your mind at any time with the Cookie settings link in the footer of every page. You can also delete cookies and local storage in your browser settings.
Sharing
Client information is kept confidential. When we coordinate a vetted partner for a job you have approved, such as a plumber or a pool service, that partner receives only the details needed for that job. We may also share information if the law requires it, or to protect our rights, our clients or the public.
How long we keep it
If you contact us but do not become a client, we keep your inquiry for up to 24 months and then delete it, unless you ask us to delete it sooner. If you become a client, we keep your records for as long as we work together and afterwards for as long as needed for accounting, tax and legal purposes.
Security
The website is served over an encrypted connection. Keys, gate codes and alarm codes are never collected through the website, and for clients they are kept in a code-locked safe at our registered office. No method of transmission or storage is perfectly secure, but we limit what we collect and who can see it.
Your choices and rights
You can ask us at any time to:
- tell you what personal information we hold about you
- correct information that is wrong
- delete your information, unless we must keep it by law
- stop using it for analytics
Write to hello@coastalluxeconcierge.com, and we will reply within 30 days. Depending on where you live, you may have additional rights under the law of your state or country.
International visitors
Many of our clients live part of the year in Europe. If you are in the European Union or the United Kingdom, the data protection law of your country may give you further rights, including the right to object and to complain to your local data protection authority. Our legal bases are your consent for analytics, steps you ask us to take before a contract for consultation requests, and our legitimate interest in running a secure website. Your information is processed in the United States.
Children
This website is meant for adults. We do not knowingly collect personal information from children under 13.
Private homes only
Coastal Luxe Concierge serves private, non-rental homes only. We do not provide rental management, leasing, tenant placement or guest turnover services.
Changes and contact
We may update this policy when our website or our providers change. The date at the top shows the latest version.
Questions about privacy? Write to hello@coastalluxeconcierge.com or call 239-691-5451. Coastal Luxe Concierge LLC, Naples, Florida.